REFUND AND RETURNS POLICY FOR TEXTILEVETAPRO

At TEXTILEVETAPRO, we strive to provide high-quality products that meet our customers’ expectations. If you are not satisfied with your purchase, we are here to help with our clear refund and returns policy.

1. Returns

You have 30 days from the date of receipt to return any product that is defective, damaged, or not as described. To return a product:

  • Contact Us: Reach out to our customer service team at info@textilevetapro.com with your order number and the reason for the return.
  • Return Authorization: We will provide you with a return authorization and instructions on how to send the product back to us.
  • Condition of Items: Items must be returned in their original, unused condition with all packaging and tags intact. We reserve the right to deny returns if the product shows signs of use or is damaged.

2. Refunds

Once we receive the returned product, we will inspect it and process a refund to your original payment method. Refunds will be issued for the full purchase price, excluding any shipping costs. Please allow up to 14 days for the refund to be reflected in your account.

3. Exchanges

If you would like to exchange an item for a different size or color, we recommend placing a new order and returning the original item for a refund. If the item is defective or incorrect, we will cover the return shipping costs and issue a replacement as soon as possible.

4. Non-Refundable Items

Some items are non-refundable, including:

  • Gift cards
  • Clearance or final sale items
  • Products that are used, damaged, or missing parts

5. Shipping Costs

Shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged items). If you received free shipping on your order, the original shipping charges may be deducted from your refund.

6. Contact Us

If you have any questions or concerns about your return, please contact us at:

EFFECTIVE DATE: DECEMBER 3, 2024